Your care team. Anytime. Anywhere.

Firefly takes care of getting you the best care. Electing the Firefly health plan ensures you'll receive anytime, anywhere primary care, as well as complete healthcare coverage. The outcome? Exceptional and convenient healthcare for all your needs.

Like any other health plan, you will pay a bi-weekly premium for your healthcare coverage that automatically deducts from your paycheck. The specific biweekly premiums will be available in the IDEXX Employee Benefits Handbook.

With Firefly’s health plan, you’ll be able to get no-cost care for many services including Firefly's virtual primary care, and no-cost in-network care if you follow Firefly’s network guidance. If you pick your own in-network providers, you’ll have a copay or a coinsurance. For prescriptions, you’ll have a copay that depends on where the medication falls within the formulary.

It’s not about one versus the other. Sometimes, you absolutely need hands-on care. But very often, you don’t. Going virtual means you avoid a lot of hassle, like waiting weeks for an appointment, juggling time off from work, or a million other things that get in the way of seeing your doctor.

Firefly builds upon decades of research on virtual care, and takes the best ideas from the in-person way of doing things and builds on them to give you more complete healthcare that fits your life. Firefly can handle most primary care needs virtually, including preventative care, chronic conditions, acute concerns, health coaching, women’s health, behavioral health. And when our board-certified providers determine you do need in-person care, we have a nationwide footprint of Firefly Nearby partners that will deliver the specific hands-on care you need such as a swab or exam.

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You will get the most out of the Firefly health plan when you use Firefly as your primary care provider (PCP) too, but it is not mandatory. If you are not planning to use Firefly for primary care, then another health plan is a better choice for you.

When you begin with Firefly virtual care, Firefly will become your new primary care provider (PCP). Because you cannot have two PCPs, you will not be able to keep your old PCP and use Firefly primary care. You can leave Firefly primary care at any time, this will not affect your Firefly health plan or medical coverage, but will increase your cost-share for primary care.

Firefly's primary care offering is only available for adults 18+. Dependents on the Firefly plan can see any pediatrician or family doctor in the First Health network for primary care.

The Firefly Health plan is an ACA-compliant health plan structured as a PPO. The coverage is the same as the other Aetna plans IDEXX offers. This means that you will have healthcare coverage for everything, including primary care, specialists, urgent care, medications including birth control, hospitalizations and surgeries. 

The Firefly health plan’s benefit structure follows three tiers. 

• Tier 1- Guided by Firefly: Your costs fall into this tier when you ask for, and follow Firefly’s guidance to high-quality in-network providers. Firefly’s team is available to help you find the high-quality providers in the First Health network based on data on which providers create the best outcomes to make a recommendation, in combination with your preferences. You will get the best financial benefit if you stay within this tier.
• Tier 2 - Self-Guided: If you visit a provider within the First Health network without Firefly’s guidance, your costs will fall into this tier. Your costs will be higher in this tier than if you used Firefly’s guidance. 
• Tier 3 - Out of Network: If you visit a provider outside the First Health network, your costs will be much higher. 

For more details on coverage, please view the plan table when it is made available. 

Firefly Health uses the First Health network. Any provider in the First Health network is an in-network provider. If you reach out to Firefly to get guidance to high-quality in-network providers for your needs, your copays will be waived in most cases. If you self-guide to a provider in the First Health Network, you will have a copay.  You will have even higher out-of-pocket costs for providers outside of the First Health network.

We keep administrative costs low by offering care virtually. We don’t build clinics or stock tongue depressors. When in-person care becomes necessary, our collaboration with nearby healthcare providers ensures that you receive the majority of your primary care services without incurring any expenses.

While your medical benefits will be through Firefly, the pharmacy benefit is through CVS/Aetna. Refer to the Employee Benefits Handbook for details on pharmacy coverage.