Get the app
As a member, you’ll manage your health needs all in one convenient app. If you don’t have an account yet, sign up first.
Member support
Not a health plan or primary care member? No problem! Complete our online form. Our normal response time is within 2 days.
Fastest option
In-app chat
Members can chat with us in the Firefly app 24/7, 365 days a year, and can expect to receive a response 7 days a week, 7 am - 7 pm ET.
24/7 nurse on call for urgent matters
Best for detailed questions
Online form
Use our secure online form to submit non-urgent questions to our team.
We will typically get back to you within 48 hours
Additional support
Phone line
If you need to call support, we can be reached at 888-897-1887
Contact information for businesses
Are you a provider?
For everything from eligibility and claims to medical records and urgent clinical matters, our Provider Support Hub is the most direct and efficient way to contact us.
Looking to offer Firefly Health?
For brokers, employers, and health plans seeking a more effective benefits solution, we’re here to help. Get in touch to discuss our integrated care model and custom pricing.