How can we help you today?

General support & inquiries

Our Provider Support Hub is the most direct way to contact us. Use this for inquiries that require Firefly staff assistance.

Use this to:

Learn how to submit referral requests for 2026
Request updates on referrals, 2025 prior authorizations or 2025 claims
Inquire about clinical needs (i.e Prescriptions, medical records, and urgent requests)

The Provider Support Hub

(New for 2026) Self-service portal

For the fastest turnaround, use the Reflect Health Portal. It's completely self-service. Just create an account with your NPI to begin. This does not support 2025 benefits/claims/PA inquiries.

What you can do instantly:

Check eligibility: View 2026 benefits in real-time
Claims status: Direct entry for 2026 dates of service
Prior authorizations status: Check updates on 2026 requests instantly

Access the provider self-service portal

_{Experiencing an issue with the portal? Please contact Firefly Health for support.}

Firefly Health is contracted with several national insurance carriers

If you are contracted with the carrier listed on the member's Firefly Health Plan insurance card, you can accept the Firefly Health Plan. Please check the member's ID card for specific insurance information.

1.
Eligibility check
Check eligibility through your EMR by using the Payer ID 31441
2.
Claim submission
Use the information on the members ID card to locate the correct payer ID for claim submission

Firefly Health 2026 ID Card Front and Back

$0 or lower member cost-share

A patient may arrive with a Care Key. This is a waiver that reduces the member’s cost-share responsibility. Please verify that your name or the name of your facility is on the Care Key.

_{Care Keys do not affect the total reimbursement you receive for care provided once claims adjudicate.}

Contact information

Address

260 Arsenal Place, Watertown, MA 02472
_{We are a virtual-only primary care and do not see patients at this location.}

Firefly General Fax

857-343-8192
_{(including prescription inquiries)}

Firefly Network & Navigation Fax

857-414-1143

Firefly Medical Group

Firefly offers its health plan members the option to use our in-house, team-based virtual primary care through Firefly Medical Group. Firefly primary care teams provide the full scope of primary care needs.

Preventive care like guidance on screenings and labs
Chronic conditions like diabetes and high blood pressure
‍Acute concerns like back pain, stomach bugs, headaches, and sinus infections
‍Health coaching to help you reach long-term health goals like losing weight, quitting smoking, or sleeping better
Women’s health needs, like birth control counseling and menstrual concerns
Short term mental health support from one of our licensed behavioral health specialists

Referrals to specialists
Prescribing and refilling medications
General chat & getting questions answered
Everyday care
Blood pressure management
Chronic condition management
Health coaching
Wellness & preventative care

Common questions

All FAQs for providers

Does my practice accept Firefly?

How can I check a patient’s eligibility?

How do I submit a claim?

How quickly will I receive payments?

Where can I search your formulary?

How can I correct a claim?

All FAQs for providers

Have a question? Get an answer.

We know your time is valuable. Use our Provider Support Hub for fast, clear answers to all your administrative and clinical questions. We're here to help.