Your care team. Anytime. Anywhere.

No matter what your health concerns or questions, Firefly is here for all of it 24/7. With chat and video visits, you have complete care right at your fingertips.

Expect more from primary care

When you select a Firefly PCP, you get connected with an interdisciplinary care team. Firefly’s digital-first model allows for most interactions to be virtual. And that has a lot of advantages.

Care that’s always on

From joint pain to high blood pressure, anxiety to healthy eating, your care team is here for you during visits — and between them too.

Ridiculous convenience

Firefly comes to you through video calls and chat. No driving, no waiting rooms. Just 24/7 access to your care team, wherever you are.

Specialists made easy

Firefly puts in the referrals and works closely with your other providers to coordinate your care.

Complete support

You’re not on your own anymore. Prescriptions, labs, imaging? Firefly will guide you to the care you need and solve any issues along the way.

A team approach to better health

Your health happens between doctor visits, not at them. More than just annual wellness visits, your Firefly care team delivers ongoing support. And of course, all Firefly providers are fully licensed. You choose your care team when you sign up.

Primary care doctor

Every team needs a steady hand to show the way. Your Firefly doctor coordinates and personalizes your care to meet your specific needs.

Nurse practitioner (NP)

Your NP will be the first to hop on a video call or answer your chats, so you’ll feel known and supported no matter what comes up.

Health guide

From healthier eating to lowering stress, your health guide is here for you. With practical tips and positive support, you’ll feel empowered to be your healthiest you.

Behavioral health specialist

Your licensed behavioral health specialist will assess your concerns, create a plan, and check your progress along the way.

Yes, you can still get in-person care

Most services can be performed virtually by your Firefly primary care team. However, when in-person services are needed ─ such as listening to your heart, checking an ankle sprain, etc. ─ you’ll be referred to one of 58 Houston-area facilities in the Firefly In-Person Primary Care Network. Care received within this comprehensive network is available at no additional cost and is made up of:

Urgent care centers managed by Next Level Urgent Care
Retail clinics operated by CVS Minute Clinics
Acadian, which is an in-home provider offering coverage to those living in a zip code that begins with the following three digits - 770, 772, 773, 774, 775, 789

And for specialists, imaging, and labs? We’re happy to work with your current providers or connect you with one of our partners. We’ll take care of the referral and make sure your care is well coordinated.

Important note: Before enrolling, please check to see if any of the 58 locations listed below are convenient to you. Should you enroll anyway, Firefly may be able to refer you to a facility outside of the in-person network, in which case you are likely to generate out-of-pocket costs. To learn more about the availability of these locations in Houston, you can explore the In-Person Primary Care Network locations through the link below:

‍Download locations (PDF)

What to expect

Here's how to get started with Firefly

Get started with Firefly Health

Frequently asked questions

Can I still see my current primary care provider (PCP)?

What are the benefits of virtual care?

Your virtual Firefly care team is available on demand by video and chat whenever you’re sick, need to ask a one-off question, or have a health concern. Most primary care services can be done virtually with your Firefly care team through easy-to-schedule primary care appointments available at the touch of a button, right from your smartphone. There may be instances where you need primary care services that can only be done in-person. In these cases, your care team will help guide you to a partner facility that can address your specific primary care needs — free of charge. These partner facilities make up Firefly’s in-person primary care network which is included at no additional cost when clinically needed (e.g. strep test, checking your vitals).

Going virtual means you avoid a lot of hassle. Like waiting weeks for an appointment, juggling time off from work, or other things that get in the way of seeing your doctor. With no rushed office visits, you can easily fit your appointments around your schedule.

Firefly’s virtual care teams offer care wherever and whenever you need it through an easy to navigate app. Firefly takes the best features of in-person primary care and builds on them to give you care that is focused on “the whole you” and care that adapts to your schedule.

Where are the In-Person Primary Care Network locations?

What health issues can Firefly treat virtually?

Firefly can handle most primary care needs virtually, including:

Chronic conditions:They have advanced approaches to managing your chronic conditions such as asthma, diabetes or high blood pressure.
Acute concerns: They’re great for common ailments like back pain, stomach flu, headaches, sinus infections, and more.
Health coaching: They’ll help you be your best self by supporting long-term health goals such as managing your weight, quitting smoking, or sleeping better.
Women’s health: From birth control counseling to menstrual cycle concerns, they proactively manage women’s health needs.
Behavioral health: As a Firefly member, you’ll have the option to work with a licensed behavioral health specialist to assess concerns such as depression or anxiety, provide support, and monitor your progress along the way.

What should I do in an emergency?

Can my kids use Firefly?