December 5, 2023

Firefly Health to Participate in the NCQA Virtual Care Pilot

Firefly Health to collaborate with other health care leaders to develop standards for virtual care

WATERTOWN, MASSACHUSETTS — December 4, 2023 Firefly Health is proud  to announce its participation in the National Committee for Quality Assurance (NCQA) 2023 Virtual Care Pilot, an initiative that aims to define and elevate the standards of virtual care.

After a competitive selection process—over 100 organizations applied—only a select group was chosen for the program. Participants demonstrated a readiness and ability to lead change at the  forefront of health care quality, highlighting a dedication to innovation and excellence that aligns with  NCQA’s mission to improve the quality of care for all.

“Firefly Health’s work is grounded in leveraging the opportunity virtual care affords to reimagine how patients interact with our healthcare system for the better. We have invested in the technology infrastructure and internal processes necessary to form long-term relationships with patients that produce industry leading health outcomes and satisfaction scores for patients,” said Nisha Basu MD, MPH, Senior Vice President of Clinical at Firefly Health. “Virtual care can and should match or surpass the care and quality standards of traditional, in-person, primary care. We are eager to join forces with NCQA and other top organizations in digital health to make that ideal a reality. These new standards will help organizations across healthcare to recognize quality, patient-centric virtual care and will help future organizations to maximize the true impact virtual care can have on patients.”

The NCQA Virtual Care Pilot presents a unique opportunity for participants to leverage technology,  foster collaboration with other leaders and create a lasting impact on virtual patient care. Firefly Health will work closely with NCQA and other participating organizations to provide support, share knowledge, gather insights and define best practices.

The dedication and excellence already shown by these organizations promises development of a  program that enhances existing virtual care practices and improves quality in new methods of care  delivery.

Visit the NCQA Virtuael Care Accreditation page for additional information.

About NCQA

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA Accredits  and Certifies a wide range of health care organizations. It also Recognizes clinicians and practices in  key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the  most widely used performance measurement tool in health care. The organization received the  prestigious James W. Rouse Excellence in Diversity Award for demonstrating a commitment to  promoting a diverse, healthy workplace. NCQA’s website ( contains information to help  consumers, employers and others make informed health care choices. NCQA can also be found at  Twitter @ncqa, and on LinkedIn at

About Firefly Health

Firefly Health is a virtual-first care innovator that delivers clinical and financial health through joyful, always there care. Through their virtual primary care service, Firefly delivers an unrivaled member experience that seamlessly integrates primary, behavioral and specialty virtual and in-person care.

By leveraging their proactive care model, hybrid network, clinical navigation, and analytics infrastructure, Firefly aims to dramatically improve accessibility and outcomes while lowering health care costs for all. Learn more at Connect with Firefly on Facebook, Twitter, Instagram and LinkedIn.

Media Contacts:

Theresa Masnik, SHIFT Communications,

Firefly Health Media Contact:

Amanda Wells

(212) 446-1863 

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